Refund policy

Return & Refund Policy

Effective Date: September 22, 2026

At Fox Iron Co., we want you to be confident in the gear you purchase from us. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Not show signs of wear, damage, or alteration
Include its original packaging and accessories, when applicable

To start a return, please contact us at support@foxironco.com before sending anything back.

Please do not send products to an address without first contacting us. We will provide the appropriate return instructions and return address for your order.

Return Shipping

For returns due to a change of mind, incorrect size, or other customer preference, the customer is responsible for return shipping costs.

If you received a product that is defective, damaged, incorrect, or different from what you ordered, please contact us at support@foxironco.com. We’ll work with you to resolve the issue, including providing a replacement or refund when appropriate.

Refunds

Once your returned item is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your refund to appear after it has been processed. The actual time may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except when the return is due to an error on our part, such as receiving the wrong or defective product.

Exchanges

If you need a different size or color, please contact us at support@foxironco.com.

Because product availability can change, exchanges may be handled by issuing a refund for the returned item and placing a new order for the desired product.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or contains the wrong item, contact us as soon as possible at support@foxironco.com and include your order number and photos of the product and packaging.

We’ll work with you to make it right.

Non-Returnable Items

Items that have been used, worn, altered, damaged through use, or returned without their original components may not qualify for a refund.

Any products specifically identified as final sale are not eligible for return unless they arrive defective or incorrect.

Cancellations

If you need to cancel an order, contact us at support@foxironco.com as soon as possible.

We can attempt to cancel an order before it has been fulfilled, but once an order has been shipped, it cannot be canceled and will be subject to our standard return policy.